Mahabub Subhany
IT Support Engineer • Microsoft 365 / Entra / Intune • Networking • Automation • Perth, WA
Profile
Dynamic, results-driven IT Support Engineer with 2+ years of enterprise support experience across Microsoft 365, Active Directory / Entra, Intune, SharePoint, and Hyper-V. Strong in remote and onsite support, SLA-driven triage, LAN/WAN troubleshooting, documentation, and automation. Security-minded, with practical exposure to Nmap, Nessus, Splunk, and Wazuh.
Key strengths
- Analytical troubleshooting
- Attention to detail
- Critical thinking
- Communication
- Adaptability
- Issue escalation judgement
- Multitasking
- Planning and coordination
- Problem-solving
- Self-motivation
- Team collaboration
- Client focus
Core skills
- Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive
- Identity and endpoint: AD, Entra ID, Intune, Defender
- Networking: LAN/WAN troubleshooting, firewalls, switches, access points
- Windows Server 2016+ and Hyper-V
- Remote support with ScreenConnect, TeamViewer, and AnyDesk
- Documentation, knowledge bases, and process improvement
Tools & platforms
- ConnectWise Manage / Automate / ScreenConnect
- Cisco Meraki, ThreatLocker, Duo, SkyKick
- Windows, macOS, Linux
- iOS, Android, device provisioning
- 3CX, printing and peripheral support
- Basic MDM / AirWatch exposure
Experience
IT Support Engineer — New Era Technology
Belmont, WA • Nov 2023 → Present
- Manage client IT operations including monitoring, backups, incidents, and requests.
- Provide remote and onsite support while meeting SLA targets.
- Triage and prioritise tickets in ConnectWise and escalate when required.
- Administer Microsoft 365, Entra, Intune, and Defender workloads.
- Support Windows Server and Hyper-V environments.
- Troubleshoot LAN/WAN issues across routers, firewalls, switches, and Wi-Fi.
- Document fixes and procedures to improve repeatability and resolution speed.
Shift Supervisor — Hungry Jack’s
Claremont, WA • Mar 2021 → Nov 2023
- Supervised daily operations and shift staff.
- Maintained service quality, food safety, and pace under pressure.
- Built leadership, communication, and multitasking discipline.
Education
BSc Cyber Security — Edith Cowan University
Joondalup, WA • Feb 2020 → Jul 2023
Hands-on projects across ethical hacking, malware analysis, security auditing, digital forensics, and reverse engineering.
Studying / in progress
- Microsoft AZ-800
- PNPT
- OSCP